1. Scope of Service

Design Express is a one-time virtual design consultation service. Based on the materials you submit (photos, video, or floor plan), the Designer will provide a personalized "Design Express Plan" that includes written recommendations, 3D visual mages, styling notes, and reference images used for illustrative and inspirational purposes. If selected, the sourcing and revision round add-on also includes a focused list of specific product links and one round of revisions (up to 3 item swaps).​

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2. Deliverables

Your Design Express Plan will be delivered by email as a PDF or video link (if applicable) within the stated turnaround time on the booking page (typically 5-7 business days, unless otherwise noted). All suggestions are conceptual and intended to help guide layout, styling, and space use decisions.

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3. Client Responsibilities

To receive the service, you must submit the required materials promptly after booking. This includes:

• Clear photos of the space

• A video, floor plan, and/or rough sketch (if available)

• Answers to the intake questions

To ensure a high-quality Design Express Plan, all submitted materials must be clear and complete. If the submitted materials are insufficient (e.g., blurry photos, missing context), the Designer may proceed using best judgment or request additional information, which may delay delivery.

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4. Refund Policy

Design Express is a digital, creative service and is non-refundable once booked, including any initial booking fees required to secure your start date. If you need to cancel within 24 hours of booking and work has not yet begun, you may request a courtesy cancellation by email. Approval is not guaranteed and will be granted at the sole discretion of The Chelle Co, LLC. If a refund is granted, any returned amount will exclude payment processing fees and reflect only the portion of the service not yet completed. Non-payment of any applicable invoices by the stated due date may result in termination of service.

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5. Intellectual Property

The Design Express Plan and any materials provided are the intellectual property of The Chelle Co, LLC. You are granted a non-exclusive license to use the recommendations for your personal use only. Redistribution, resale, or public sharing of the content is not permitted. The Chelle Co, LLC may use any design materials created by The Chelle Co. for business use.

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6. Limitations & Disclaimers

All suggestions made are for spatial planning, inspiration, and conceptual guidance only. Clients are responsible for verifying all dimensions, feasibility, and safety before acting on any recommendation. ​For cabinetry visuals, overall cabinet dimensions (width, depth, and height) will be provided. However, specifications for internal components, such as drawer or shelf dimensions, are not included. Please consult with your builder or cabinet maker for a separate set of detailed cabinetry drawings. ​The Chelle Co is not responsible for outcomes related to construction, product purchases, accuracy of third-party information (including product imagery and descriptions), client implementation, or third-party installations.

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Thank you for choosing The Chelle Co. We’re excited to support your vision with expert strategy and thoughtful guidance!